How Covid19 has changed the way firms need to think about talent

Posted // by Simon Burton
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We enjoyed this thought-provoking podcast on how the pandemic has impacted how professional services firms should think about talent from Source Global Research.

Particularly "what is the essence of your firm" in a virtual world.. Firms are no longer just providers of smart people, there is a data, software and platform capability, now is a time to really understand what clients want as their needs go through substantial changes.

As we've seen on a number of projects with consulting firms over the past couple of years, effective knowledge management is an integral part of this productisation of consulting capabilities and expertise.

At CB Resourcing, we have helped many growing consulting firms implement knowledge management over the years. In particular high growth consulting firms or those planning on an exit often have urgent growing pains linked to the following challenges:

  • Building consistency across proposal templates and client deliverables to ensure disparate case teams work from ‘best practice’ documents and methodology
  • Capturing and mapping internal expertise across the firm to make the firms’ insight, data and experience accessible
  • Creating communities of practice around key capabilities and industry groups
  • Defining and codifying ‘what good looks like’ to build a consistent view of best practice
  • Driving knowledge sharing behaviours across service lines and geographies with ‘time poor’ stakeholders

Effective KM strategy starts with people and process, then technology. A significant part of most KM implementations we see at CB Resourcing involve a collaboration platform such as Sharepoint.

Our experience however is that clients do not need the ‘Rolls Royce’ when it comes to technology. A practical and intuitive system mapped to your processes, will drive engagement with users and deliver far better outcomes than a platform with excessive functionality and complexity.

Our team can source permanent staff or consultants for KM projects across all industries. 

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