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ARTIFICIAL INTELLIGENCE AS A TOOL FOR THE INFORMATION PROFESSION

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about 2 years ago by Test Admin

ARTIFICIAL INTELLIGENCE AS A TOOL FOR THE INFORMATION PROFESSION

This week I attended a presentation from Nicholas Bombourg CEO of Findout and Marc Vollenweider CEO of Evalueserve, organised by the SLA Europe and kindly hosted by Morgan Stanley.

With all the hype around AI it was great to hear some genuinely practical applications for the technology as well as honesty about its limitations. In fact what’s actually in use currently is very far from taking over from humans but in fact has some very practical applications.

My takeaways from the talk were:

  • Current applications of AI in business information are essentially ‘natural language processing’ and in my view a natural evolution of the kind of technology we see in Google
  • AI can only deliver quality information if it has access to the right content, readability of formats such as PDF’s as well as the right licensing to access proprietary content is key
  • The kinds of technology employed by Evalueserve and Findout can deliver significant savings in time but context is key, specialist companies with the right skills such as these are required to ‘train’ the AI to make outputs relevant
  • Accuracy remains an issue so human involvement is essential when dealing with sensitive information

AI won’t be replacing human work anytime soon, but it can make it faster, more efficient and will quickly becoming an essential part of the toolkit for information professional.

Author | Simon Burton

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