Award winning law firm requires a Research & Knowledge Systems Analyst to take responsibility for the day to day maintenance and governance and of the Firm's intranet and knowledge systems, providing consultancy to the Firm and its clients on the effective delivery and use of these systems. Knowledge Systems Management Supports the execution of the Firm's wider KM Strategy & Action Plan. Locations considered: Leeds, Manchester or London
Main responsibilities include:
- Leads and implements effective governance of the Firm's Intranet platform and knowledge systems
- Development of SharePoint as a knowledge management and sharing resource
- Identifies and delivers improvements to the user experience of the Firm's knowledge systems
- Creates a community of practice amongst Intranet owners and users through advocacy, showcasing, and promoting best practice
- Provides training/advisory role to support to Intranet site owners in the creation of new sites, pages and lists, including wire-framing and showcasing potential sites and solutions
- Provides reporting and analysis of the Intranet and the Firm's knowledge systems
- Trouble-shooting of systems in conjunction with IT
- Carry out audit of HighQ resources
- Administrate the Firm's knowledge tools as required, including legal databases
- Provides an excellent 'front-line' service as required with the use of appropriate knowledge management tools and techniques
- Manages own and Team workload, delegating and/or making effective use of resources
- Works with IT or external partners to obtain technical support as required
- Works with the team to react and adapt to changes in the Firm and its business
To be considered for this role you will need the following skills and experience:
- Relevant experience of managing a Corporate intranet, or similar online knowledge-sharing / collaboration tools
- Good technical knowledge of SharePoint developed through direct experience and / or formal training
- IT literate with good working knowledge of Word, Excel and Outlook
- Committed to professional development of self and team
- Good communications and influencing skills
- Customer service focused
- Commercially minded
- Proven team player with good organisational skills
- Analytical and methodical with attention to detail
- Able to work on own initiative to tight deadlines and co-ordinate competing activities whilst maintaining a calm and professional manner at all times
- Confidence to delegate and negotiate work deadlines
- Dynamic, and possessing a positive attitude to change