Knowledge Systems Specialist, law (6 month contract)

Knowledge Systems - London, United Kingdom

Ref: 319Wednesday 25 May 2022

Interim role! Global law firm requires a Knowledge Operations Specialist to provide support to the Knowledge Systems Team and for their firm-wide systems. There will be opportunities to assist the Project Team with delivering new products by providing technical administrative support.

Main responsibilities include:

  • Act as a key point of contact for queries relating to Knowledge and Information Systems
  • Co-ordinate/resolve queries from the across the business in relation to Knowledge Systems – managing the backlog of tickets
  • Raise service tickets for queries and follow up in a timely manner on resolution
  • Provide system administrative support by supporting the Product Owners of those systems
  • Daily health check/monitoring of systems
  • Provide administrative support for the Project Team on the delivery of new systems

To be considered for this role you will need the following skills and experience:

  • Previous experience of working in a professional services firm an advantage or information services provider
  • Experience in a systems support/administrative role
  • Knowledge of iManage, intranet and other systems is highly desirable
  • Some knowledge of taxonomies and search is highly desirable
  • High level of aptitude in MS Office – Excel, Word, Powerpoint
  • Excellent organisational skills
  • Experience working with IT workflow systems
  • Ability to show initiative, gather information, make decisions and seek guidance, as necessary
  • Excellent communication skills – written and oral
  • Self-starter with the ability to work autonomously as well as in a team
  • The ability to build and maintain strong relationships with key knowledge and technical stakeholders
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