Wide range of activities! A leading global law firm requires a Knowledge and Information Officer to join their Knowledge and Information Services London based team. The firm has an unrivaled scale and depth of legal resources across the three key markets of the Americas, Asia, and Europe. The role of the team is to ensure all internal clients have access to knowledge and information resources that meet business needs cost effectively. This role will involve sourcing and delivering a range of services and systems which facilitate timely access to and retrieval of relevant and current information, training clients so they have the expertise to research efficiently using the services and systems provided, and promoting what is available to raise awareness of knowledge and information resources.
Main responsibilities include:
- Develop and maintain knowledge and information resources, including intranet work and knowhow
- Raise awareness and deliver training on knowledge and information resources
- Provide Current Awareness
- Contribute to and occasionally lead projects
- Undertake enquiry work
- Act as primary contact for specific practice groups or products
- Develop effective working relationships within the practice groups and ensure their information requirements are developed and met
- Regularly undertake feedback exercises across the groups regarding their resources and act upon results
- Engage with lawyers at all levels to encourage knowledge sharing
- Develop and maintain knowledge and information resources
- Capture and organise knowledge and information for inclusion in internal knowledge systems
- Develop and maintain practice group intranet pages to ensure accessibility to relevant resources
- Develop and maintain additional knowledge and information resources in response to feedback
- Raise awareness and deliver training on knowledge and information resources
- Ensure internal clients are aware of all relevant internal and external knowledge and information resources
- Identify training opportunities for existing clients and new joiners and contribute to their development and delivery
- Participate in the assessment of subscription databases and make recommendations based on an understanding of internal client needs
- Use online and hardcopy resources to identify specific developments and disseminate them to the practice area in the most appropriate manner
- Develop and maintain issue-specific intranet pages in the form of Topic Guides
- Sit on the enquiry desk on a rota basis and undertake information enquiries from the practice area and beyond
To be considered for this role you will need the following skills and experience:
- Bachelors degree or equivalent – degree in Knowledge/Information or related discipline would be advantageous
- The ability to develop a good understanding of the work of the practice areas to appreciate internal clients' information needs
- Have some information work experience, gained preferably in a professional services or corporate environment
- Experience of Microsoft Office (Word, Excel, Powerpoint) is required as well as good general technical skills
- Experience of online database research
- Have excellent communication skills in order to confidently build relationships with internal clients at all levels in the Firm
- Proactively meet with internal clients on a regular basis, keeping the practice area informed of developments and obtaining feedback
- Convey technical and general information clearly and concisely to a non-technical audience
- Build effective working relationships within the allocated practice area
- Liaise and collaborate with the Knowledge Lawyers in the practice area to update and maintain information resources
- Effectively prioritise workload
- Problem Solving skills
- Display initiative and a proactive approach to resolving problems, often requiring lateral thinking.