Head of Customer Success

Customer Service - London, United Kingdom

Ref: 90Wednesday 4 August 2021

Competitive package

Head of Customer Success – fintech / private equity data provider

Exciting Customer Success opportunity for a high growth information provider serving the private equity industry. Set up by former private equity executives to provide solutions to private equity investors. Currently undergoing 150% ARR growth our client is among the fastest growing fintechs in Europe.

Responsibilities:

  • Taking a lead on customer success for the EMEA market
  • Working with private equity firms, investment banks and corporate finance advisory teams.
  • Feeding back to product teams to further align solutions with target customers.
  • Being a founding member of the customer success team, documenting process and success metrics.

In order to be suitable, you must have:

  • Excellent attention to detail.
  • The potential to take on a leadership role.
  • The ability to work in a non-hierarchical start up environment.
  • Experience supporting users of information/research solutions in private equity and/or M&A advisory teams.
  • Self-starter with an entrepreneurial attitude

In return our client offers an exciting opportunity to join a high-growth research and information provider as they enter a new phase of hyper-growth. This role will grow into a leadership role as the customer success team scales over the next year.