Digital Knowledge Technology Manager (12 month FTC)

Knowledge Manager - London, United Kingdom

Ref: 543Monday 29 April 2024

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One year FTC! A leading global law firm requires a Digital Knowledge Technology Manager to be responsible for helping to deliver the firm’s strategy to harness cutting-edge technology. The digital & technology team is leading on a game-changing digital transformation programme to reimagine and develop a best in class fully integrated client & employee experience across all the firm’s channels. This Digital Technology Manager role will support the Global Head of Legal Knowledge Tech to drive forward and successfully implement these key aspects of the strategy.

Role purpose

  • Work with leadership in Knowledge, Technology, and Digital & Marketing Technology to define and develop the strategic direction for a world-class client knowledge offering.
  • Deliver best-in-class processes and solutions, positioning the firm as market leading in this area with clients.
  • Deliver resource and time efficiencies and an improved quality of work output by utilising relevant techniques and systems.

Main responsibilities

  • Work with leadership in Knowledge, Technology, and Digital & Marketing Tech to define and develop the strategic direction for client knowledge channels.
  • Owning the technology roadmap for client knowledge solutions and leading the delivery of a programme of transformation.
  • Working with Marketing and BD teams to ensure the firm’s client knowledge offering meets & exceeds the needs of clients and internal stakeholders.
  • Acting as champion for client knowledge platforms; driving adoption amongst client and internal audiences.
  • Identifying, developing, and maintaining the technical resources required to support global client knowledge offering.
  • Acting as product manager for client knowledge platforms

To be considered for this role you will need the following skills and experience

  • Understanding of the advanced use and development of knowledge related technology as well as lead generation and content related technologies in B2B industries.
  • An ability to translate complex technical knowledge into simple concepts and language.
  • Experience of managing external suppliers/agencies.
  • Excellent project management skills.
  • Experience of acting as an internal consultant or adviser.
  • Effective people manager and an ability to help and develop team members.
  • Superb communication skills; written and oral.
  • Responsive, proactive, and innovative.
  • Excellent interpersonal skills with all levels and across cultures.
  • Tenacity and commitment – focused on delivery and end results.
  • An ability to work under pressure.
  • An ability to pick up new technologies quickly.
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