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Senior Service Desk Analyst - 12 Month Fixed Contract

  • Location

    London

  • Sector:

    Recruitment

  • Job type:

    Permanent

  • Salary:

    Up to £35,000

  • Contact:

    Tim Palmer

  • Contact email:

    tim.palmer@cbresourcing.com

  • Job ref:

    6-210220

  • Published:

    4 months ago

  • Consultant:

    Tim Palmer

Senior Service Desk Analyst        

A Senior Service Desk Analyst is required by a market intelligence firm that is based in London, but also has satellite locations in the US and Asia. This is the senior support role in small team that services around 170 users and has responsibility for line managing a less experienced member of the team. The role is a fixed term contract of 12 months

In this Senior Service Desk Analyst role, the primary objectives and responsibilities include, but are not limited to:

  • Providing support for all PC/laptop-based user incidents and enquiries, escalating cloud and infrastructure support issues
  • Line managing and mentoring a less experienced service desk analyst
  • Providing support to a geographically dispersed user community via remote tools, over the phone and in person.
  • Providing support to a predominantly Microsoft centric IT environment
  • Ensuring that user incidents and/or service requests are managed within internal SLA’s
  • Liaising with other elements of the wider IT function including development and projects

To be a suitable candidate for this Senior Service Desk Analyst role, candidate require the following:

  • Experience in a similar IT Support role with experience of mentoring, and preferably managing others
  • Using formalized service desk management software or applications
  • Technical experience to include Windows 7 and 10, Window Server tools including AD and Exchange
  • Troubleshooting on PC/Laptop hardware and other PC peripherals
  • PC imaging and deployment experience
  • A related degree or industry qualifications would be beneficial, but are not a pre-requisite

CB Resourcing operates as both an employment agency and an employment business. Applicants will need to be able to provide us with proof of their eligibility to work in the UK on request.