Senior Knowledge Systems Analyst - Law - 12 months FTC
A highly respected international law firm is seeking a Senior Knowledge Systems Analyst to join its Library and Knowledge function on a 12-month fixed term contract covering maternity leave. The firm has an outstanding reputation, a collaborative culture, and a significant international presence across Europe, North America and Asia.
This is an opportunity for a knowledge management professional with strong systems expertise to take ownership of a business-critical knowledge platform while working closely with Knowledge, Library, IT, Information Security, Data and Innovation stakeholders. The role offers a mix of knowledge management, content governance, analytics, user experience, taxonomy development and AI-enabled knowledge initiatives.
You will play a central role in ensuring that trusted knowledge content is organised, discoverable and effectively integrated with the firm's wider technology ecosystem, helping professionals access the information they need quickly and efficiently.
Responsibilities of the Senior Knowledge Systems Analyst will include:
- Supporting the day-to-day operation, stability and continuous improvement of the firm's global knowledge platform.
- Coordinating system enhancements, updates and change requests with internal and external stakeholders.
- Maintaining documentation, configuration records and system governance materials.
- Managing the quality, lifecycle and governance of knowledge content, taxonomy and metadata.
- Supporting Knowledge Lawyers and other content contributors with submission, review and curation processes.
- Improving search, retrieval and discoverability through effective taxonomy and metadata management.
- Developing and maintaining reporting and analytics relating to platform usage, content quality and user adoption.
- Identifying trends, risks and opportunities through data analysis and reporting insights.
- Managing support queries and liaising with technical teams to resolve issues effectively.
- Supporting training, communications and user adoption activities across the firm.
- Acting as a key liaison between Knowledge, Library, IT, Information Security and other business teams.
- Supporting the integration of trusted knowledge content with AI-enabled tools and emerging technologies.
- Identifying and prioritising improvements to the platform and wider user experience.
To be a suitable applicant for this Senior Knowledge Systems Analyst, a strong mix of the following is required:
- Experience supporting knowledge management, content management, enterprise search or document management systems.
- Strong database and data analysis skills.
- Ideally, experience using Power BI to maintain and develop reporting solutions.
- A solid understanding of taxonomy, metadata and information organisation principles.
- Experience working with stakeholders across Knowledge, IT and business functions.
- The ability to explain technical concepts clearly to non-technical audiences.
- Experience supporting AI-enabled knowledge solutions, knowledge discovery tools or related technologies.
- Strong organisational skills and the ability to manage multiple priorities effectively.
- Experience with SQL, DAX, SharePoint, Power Automate or iManage would be advantageous.
- Experience of system implementations, platform migrations, user training, change management or information governance initiatives would be beneficial