Knowledge Officer
We are recruiting for a public body dedicated to regulatory excellence and continuous improvement. Our client is establishing a new knowledge management function within their organisation, aiming to create a best-in-class environment that supports high-quality decision-making and efficient access to essential resources. This is a fabulous opportunity to work under a very experienced mentor implementing a new KM function.
The team work in the central London office, typically one day a week on Thursdays with the rest remotely.
Key Responsibilities
- Assist in organising and managing knowledge across regulatory decision-making teams throughout the information lifecycle.
- Contribute to developing and deploying a taxonomy to enhance the searchability of knowledge within supported systems.
- Foster a culture of knowledge sharing by facilitating forums, training sessions, and collaboration initiatives.
- Monitor relevant news, publications, and legal developments, curating and sharing updates with teams.
- Manage online legal research subscriptions and liaise with legal teams to ensure access to relevant research tools.
- Organise and deliver induction and refresher training on KM resources, ensuring accurate recording of training attendance.
- Support the creation and review of KM policies, guidance, checklists, and templates used within decision-making processes.
- Assist in migrating knowledge content between systems, supporting the development and deployment of SharePoint and other KM tools.
- Engage with teams to promote the adoption of KM systems, responding to queries and encouraging active participation.
- Stay informed on emerging KM trends and technologies to recommend improvements and innovations.
- Measure usage and gather feedback on KM systems, implementing enhancements based on insights and staff input.
Qualifications & Skills
- Experience in delivering knowledge management support within legal, regulatory, or professional services environments.
- Strong organisational skills with the ability to manage multiple priorities and meet tight deadlines.
- Good IT literacy, including familiarity with KM software, SharePoint, intranets, and collaborative tools.
- Excellent communication and stakeholder engagement abilities, capable of motivating users and fostering collaboration.
- Fluent in English, with strong written and verbal skills.
- A proactive 'can-do' attitude, attention to detail, and high accuracy in work.
- Experience working with legal or professional support teams and understanding of legal documentation is desirable.
- Knowledge of information systems, taxonomy principles, and content migration techniques is advantageous.