Knowledge Management - Frustrated with findability? Having your experts tag their own content is short sighted

Posted 28/1/2021 by Simon Burton
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Knowledge Management - Having your experts tag their own content is short sighted

We were pleased to see the recommendations in this Forrester blog Frustrated with Findability

As knowledge & information management recruiters this is often the situation, we find new clients in if they are at the beginning of their KM journey. A knowledge base may exist, but users struggle with findability and as a result it doesn’t get used appropriately.

High growth professional services firms are a good example of organisations that bump into this problem when they start to scale beyond their founders. Individual domain experts know their own content but are much better placed collaborating with knowledge and content professionals.

The rapid shift to virtual working in 2020 showed us that when it comes to internal knowledge and expertise, findability is critical.

For insights on hiring your first knowledge manager or implementing knowledge management check out the articles below:

Hiring your first Knowledge Manager

Knowledge Management Consultancy

Implementing Knowledge Management in Management Consultancies

Knowledge Management in private equity

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