This is an opportunity to join a highly regarded commercial law firm as it continues to invest in its knowledge, innovation and technology capabilities.

Working at the intersection of Knowledge & Innovation and IT, the role will assume ownership of the firm's knowledge platforms, helping to shape how information is organised, accessed and leveraged across the business. While the initial focus will be centred on SharePoint and the development of the firm's knowledge collections, the role also offers the opportunity to work across a broader portfolio of knowledge and innovation technologies including document management, search, AI and emerging legal technology solutions.

This is a varied position that would suit someone with strong SharePoint expertise who enjoys combining technology, knowledge management and stakeholder engagement to deliver practical business improvements.

The key responsibilities and objectives of the role will include but not be limited to:

• Own and develop the firm's SharePoint and intranet environment
• Enhance knowledge collections, information architecture and content governance
• Improve enterprise search, taxonomy and metadata frameworks
• Drive adoption and continuous improvement of knowledge platforms
• Work closely with lawyers and business services teams to understand requirements
• Manage and develop knowledge technologies including iManage, Relativity and other innovation platforms
• Evaluate and implement new tools and capabilities, including AI-enabled solutions
• Monitor platform performance and user engagement through analytics and reporting

To be considered for this role candidates will require the following experience and skills:

• Strong experience with SharePoint Online and Microsoft 365
• Experience managing or developing knowledge, collaboration or content platforms
• Knowledge of information architecture, taxonomy and metadata management
• An understanding of enterprise search and content governance principles
• Experience working with knowledge management, legal technology or innovation initiatives
• Excellent stakeholder management and communication skills
• The ability to translate business requirements into effective technology solutions
• Experience within legal or professional services environments would be advantageous

Key areas of responsibility include:

• Developing Knowledge Management strategies, roadmaps and business cases
• Designing and implementing KM solutions, including taxonomies, data structures and governance
• Leading client workshops, stakeholder engagement and project delivery
• Advising on data architecture, integration and information governance
• Supporting KM technology selection, configuration and implementation
• Managing multiple client engagements and ensuring high-quality delivery

You'll bring:

• Experience in Knowledge Management consulting or professional services, ideally within the legal sector
• Strong understanding of KM technologies, data and information governance
• Experience delivering client-facing projects and managing senior stakeholders
• Excellent communication and consulting skills
• A pragmatic, collaborative approach with strong attention to detail
• Experience with document management, enterprise search or new matter intake platforms is advantageous
• This is an excellent opportunity for a KM professional looking to take on high-impact client work, strategic responsibility and continued career development within a specialist consulting environment.

Location: UK Remote

Employment: Permanent, full-time

Eligibility: Candidates must have the right to work in the UK and be UK residents.

A highly regarded international law firm has a new requirement for a Knowledge Systems Specialist to join its growing Knowledge function. This is an exciting opportunity to play a key role in supporting and developing the firm's knowledge productivity platforms, helping lawyers and business services professionals make effective use of collaboration, document automation and knowledge management technologies.

Working closely with Knowledge, Legal Technology and IT colleagues, this role will focus on the administration, improvement and adoption of a suite of knowledge systems, including collaboration platforms, document automation tools, knowledge repositories and related productivity technologies. It offers excellent exposure to a broad range of legal technology solutions within a firm that continues to invest heavily in innovation and digital transformation.

Key responsibilities and objectives of this role include, but are not limited to:

• Developing and maintaining client collaboration sites, portals, trackers and workflows using HighQ.
• Updating and enhancing automated legal document templates using Contract Express.
• Supporting and maintaining knowledge and product-related intranet content.
• Assisting with upgrades, testing programmes, content migrations and system enhancements.
• Providing day-to-day user support across the firm's knowledge systems and legal technology platforms.
• Delivering user training sessions and maintaining guidance materials and user documentation.
• Investigating technical issues and coordinating with IT teams and external vendors to resolve them.
• Administering user access, permissions, licences and governance processes across multiple platforms.
• Monitoring system usage, adoption and engagement, producing regular reports and management information.
• Working with vendors and attending product briefings to stay informed on new features, developments and emerging technologies.
• Identifying opportunities to improve processes, increase adoption and enhance the user experience across the firm's knowledge systems.

To be considered for this opportunity, you will ideally have a strong mix of the following:

• Experience within legal technology, knowledge management, innovation or knowledge systems administration within a law firm or professional services environment.
• Experience supporting enterprise knowledge or collaboration platforms.
• Strong interest in document automation, collaboration technologies and knowledge management.
• Experience delivering user support, training and stakeholder engagement activities.
• Excellent organisational skills with the ability to manage multiple priorities simultaneously.
• Strong analytical and reporting capabilities.
• Excellent written and verbal communication skills.
• A proactive, solution-oriented and highly collaborative approach.
• Experience of HighQ and/or Contract Express would be particularly advantageous.

This role represents an excellent opportunity for a knowledge, information, legal technology or innovation professional seeking to develop their career within a forward-thinking international law firm. The successful candidate will gain exposure to a diverse and evolving legal technology landscape while helping to shape how knowledge and technology services are delivered across the business.

A competitive salary and benefits package is on offer alongside hybrid working and genuine opportunities for professional development.

They are seeking a visionary Interim Knowledge Architect to fill a newly created part time, highly autonomous role. In this position, you will own, design, and build the firm’s core knowledge and data infrastructure from the ground up, bridging their Executive Search and Strategic Advisory practices.

The Opportunity

This is a foundational role for an expert who loves transforming unstructured market intelligence into powerful corporate assets. You will define how market trends, competitor insights, corporate growth metrics, and elite candidate data are captured, structured, and cross-referenced to uncover hidden market connections.

• Architect & Design: Build a unified taxonomy, data tagging model, and information governance framework across two distinct business practices.
• Bridge the Practices: Set data standards that allow deep commercial advisory data and executive human capital data to enrich one another.
• System Optimization: Partner with IT/Operations to configure and scale internal tools, search platforms, and knowledge graphs (e.g., Ezekia, Invenias, Salesforce, or similar enterprise CRMs).
• IP Blueprinting: Document your methodology to enable seamless training and scale a data culture across the wider research and analyst teams.

Who Should Apply?

We are looking for a structurally minded data or knowledge professional who thrives when there is no pre-existing blueprint. This role is ideal for anyone with a background in:

• Knowledge Management (KM) or Information Architecture within Management Consulting, Private Equity, or Professional Services.
• Research Operations / Data Strategy within an Executive Search or Executive Intelligence firm.
• Taxonomy & Ontology Design with a strong understanding of commercial business metrics.

Role Summary

The Practice Operations Lead sits within the Law Firm Advisory function and is accountable for the operational performance of the Legal Knowledge Management & AI practice, while remaining an active hands-on contributor to client engagements. The role is split roughly 50:50 between practice operations (pipeline management, estimating and contracting, practice development) and direct project delivery. This balance is intentional: the successful candidate needs enough current delivery experience in data/AI/KM engagements to estimate and scope credibly, and enough operational ownership to keep the practice running efficiently and developing commercially.

Key Responsibilities

Engagement & Pipeline Management

• Manage the practice's engagement portfolio from intake through close-out, ensuring appropriate prioritisation, resourcing, and risk visibility at all times
• Act as the senior point of escalation for at-risk engagements, intervening early to resolve scope, resourcing, or client-side blockers
• Drive rigour in project closure — documentation, handover, and structured capture of lessons learned
• Provide leadership with regular, accurate reporting on pipeline health, team utilisation, and delivery risk

Estimating & Contracting

• Own project estimation for prospective client engagements, including timeline scoping and cost/resourcing models
• Liaise with legal and risk teams to support the processing of engagement contracts — MSAs, PSAs, MNDAs, SOWs — ensuring commercial terms align with what's actually deliverable
• Act as the bridge between practice delivery reality and the firm's contracting process, flagging scope or risk issues before they're baked into signed terms
• Build and refine estimation templates/benchmarks over time based on actual project outcomes, improving forecasting accuracy

Project Delivery

• Work directly on client engagements (approximately 50% of time), applying hands-on experience in data, AI, and knowledge management
• Bring current delivery expertise back into estimating, methodology, and practice development work — ensuring these stay grounded in what's actually happening on live projects
• Model best practice on engagements for junior consulting staff

Practice Development & Asset Building

• Translate delivery experience into scalable practice assets — methodologies, playbooks, diagnostic tools — that reduce time-to-value on future engagements
• Identify recurring client problems suited to productisation, and lead the build-out of these into repeatable offerings
• Establish and maintain the practice's knowledge base, ensuring institutional learning is retained and reused

Commercial Contribution

• Maintain a clear view of market movement in legal AI and knowledge management, feeding insight into the practice's strategic and commercial planning
• Partner with practice leadership and business development on the shaping, scoping, and pricing of new engagements and service offerings
• Bring a delivery-grounded perspective to proposals and pitches, ensuring commercial commitments are realistic and deliverable

Operational Excellence

• Identify and resolve structural inefficiencies in how the practice operates — approval chains, handoffs, tooling, resourcing conflicts
• Own capacity planning to keep the team appropriately utilised and delivery-ready
• Support the development of junior consulting staff, strengthening delivery capability as the practice scales

What Success Looks Like

• Accurate, defensible estimates that hold up through delivery, with minimal scope/cost surprises post-contract
• Contracting processes for engagements run smoothly, with legal/risk teams well-supported and turnaround times kept tight
• A pipeline that runs with minimal firefighting and clear visibility at all times
• A growing library of reusable methods and tools that measurably reduce delivery time on comparable engagements
• Consistent, credible delivery track record maintained alongside operational duties

Profile

• Background in legal tech, legal operations, or professional services consulting, with direct hands-on experience in data, AI, and/or knowledge management projects
• Demonstrated experience estimating project timelines and costs, ideally with exposure to contracting processes (MSAs, SOWs, NDAs)
• Comfortable operating at both a tactical (weekly pipeline/estimating) and strategic (annual practice planning) level, while also delivering client work directly
• Strong stakeholder management skills, credible with delivery teams, legal/risk functions, and senior practice leadership

Hybrid | Competitive Salary + Excellent Benefits

Are you passionate about helping people embrace AI and transform the way they work?

We're recruiting for an experienced AI Adoption Lead to join a leading professional services organisation that's investing heavily in artificial intelligence and innovation. This is a fantastic opportunity to shape the adoption of cutting-edge AI technologies across legal and business services teams, driving real business value while ensuring AI is implemented responsibly and effectively.

Working closely with senior leaders, technology teams, and end users, you'll lead AI adoption initiatives, deliver engaging training programmes, build a network of AI champions, and help embed AI into everyday working practices.

What You'll Be Doing

• Lead the organisation's AI adoption and change management strategy.
• Drive engagement and increase the effective use of AI tools across the business.
• Deliver training, workshops, demonstrations, and practical learning resources.
• Create AI best practice guidance, prompting techniques, and role-specific use cases.
• Build strong relationships with stakeholders across legal, business services, and technology teams.
• Identify opportunities to improve productivity, efficiency, and service delivery through AI.
• Promote the responsible, ethical, and secure use of AI.
• Monitor adoption, analyse feedback, and recommend continuous improvements.
• Stay up to date with developments in AI and legal technology to help shape future innovation.

What We're Looking For

You'll bring experience in technology adoption, digital transformation, change management, learning, or innovation within a professional services environment.

You'll also have:

• Strong understanding of generative AI technologies, including Microsoft Copilot and Microsoft 365 AI capabilities.
• Experience delivering engaging training and user adoption programmes.
• Excellent communication and stakeholder management skills.
• The ability to explain technical concepts clearly to non-technical audiences.
• Experience influencing stakeholders at all levels, including senior leadership.
• Strong organisational, analytical, and project management skills.
• A passion for innovation and helping people embrace new ways of working.

Desirable Experience

• Experience within a law firm or professional services organisation.
• Knowledge of legal technology platforms such as CoCounsel, Protégé, Legora, or similar AI solutions.
• Understanding of information governance, data protection, and responsible AI principles.
• Relevant qualifications in change management, learning and development, or technology adoption.

A highly regarded international law firm has a new requirement for a Knowledge Systems Specialist to join its growing Knowledge function. This is an exciting opportunity to play a key role in supporting the firm's AI and innovation programme, helping to drive engagement, adoption and effective use of emerging technologies across the business.

Working closely with Legal Engineering and Knowledge Systems peers, initially this role will help ensure that a significant AI platform rollout is successfully embedded across the firm while supporting training, reporting, communications and stakeholder engagement activities but will support on broader KM systems initiatives in the longer term. 

Key responsibilities and objectives of this role include but are not limited to:

• Monitoring AI tool adoption, usage and engagement across the firm.
• Producing reports, analysing trends and providing actionable insights.
• Coordinating AI training programmes and maintaining learning resources.
• Supporting lawyers and business services teams with AI-related initiatives.
• Managing internal communications, newsletters and knowledge-sharing activities.
• Assisting with AI-focused events, workshops and engagement programmes.
• Supporting a network of AI champions across the business.
• Maintaining project documentation, records and stakeholder feedback.
• Identifying opportunities to improve processes and increase technology adoption.

To be a suitable candidate for this Knowledge Systems Specialist requirement, the following is required:

• Experience within legal technology, innovation, knowledge management or a similar environment.
• Strong analytical and reporting skills, ideally with some experience with Excel and Power BI or similar.
• Excellent organisational skills and the ability to manage multiple priorities.
• Strong written and verbal communication skills.
• Experience coordinating training, events or user engagement initiatives.
• A genuine interest in AI, legal technology and innovation.
• A proactive, collaborative and solutions-focused approach.

This role could represent an excellent opportunity for a knowledge, research, information or legal technology professional seeking to develop their career within a forward-thinking organisation that is investing heavily in AI and innovation.

A highly respected professional services firm with an outstanding reputation in the intellectual property sector is looking to appoint an Information Services Manager to join its established Knowledge team.

This role presents an opportunity to take ownership of the information service within a specialist, knowledge-driven environment. The role works closely with fee earners and knowledge professionals, and plays a key role in supporting research, managing information resources, delivering current awareness services and helping the firm maximise the value of its knowledge assets. 

This position would suit an experienced law librarian, information professional or research specialist who enjoys working directly with stakeholders and combining hands-on delivery with service development.

The primary responsibilities and objectives of the Information Services Manager include, but are not limited to:

• Managing the firm's library and information services function.
• Providing legal, business, technical and scientific research support.
• Managing online information resources, subscriptions and supplier relationships.
• Negotiating renewals and evaluating new research products and services.
• Monitoring resource expenditure and identifying cost-saving opportunities.
• Maintaining specialist case tracking resources.
• Delivering training on research tools and information resources.
• Supporting induction programmes and promoting available services.
• Managing current awareness alerts and monitoring services.
• Maintaining information-related content on the firm's intranet.
• Advising on information management best practice and knowledge sharing.
• Supporting AI-related research initiatives, guidance and user training.
• Managing copyright compliance and document supply services.
• Overseeing a small print and physical information collection.

Suitable candidates for this Information Services Manager role will require a mix of the following:

• Experience within a library, information, research or knowledge services function.
• Strong stakeholder management and relationship-building skills.
• Experience supporting professionals in a law firm, professional services or other knowledge-led environment.
• Confidence working directly with senior users and subject matter experts.
• Experience managing online research resources and subscriptions.
• Strong research and information retrieval skills.
• Commercial awareness and an ability to demonstrate value from information services.
• Experience of legal research platforms and current awareness tools.
• An interest in emerging technologies and AI-enabled research tools.
• A proactive, self-motivated and service-focused approach.

This is an opportunity to join a highly regarded law firm with a strong reputation for investing in its people, providing outstanding employee benefits, and fostering a collaborative working culture. Due to continued growth, the firm is looking to appoint an Office Services Supervisor to oversee the day-to-day running of its Manchester office and support wider operational activities across the UK network.

Working as part of the Operations team, you will play a key role in ensuring the office environment runs smoothly and efficiently while delivering a first-class service to both internal stakeholders and external visitors. You will also have responsibility for supervising and developing members of the Office Services team.

Key responsibilities and objectives will include:

• Supervising the day-to-day delivery of office services operations
• Managing and developing team members through coaching, reviews, appraisals and regular one-to-ones
• Liaising with internal stakeholders, visitors, suppliers and contractors
• Managing meeting room support and hospitality services
• Coordinating office supplies, stationery, refreshments and facilities requirements
• Processing invoices, maintaining records and supporting budget administration
• Assisting with office moves and wider workplace projects
• Supporting incoming and outgoing mail services
• Maintaining visitor procedures, passes and reception support when required
• Managing rotas, holiday records and operational scheduling
• Ensuring compliance with health and safety policies, records and documentation
• Helping maintain a well-presented, efficient and welcoming office environment at all times
• Acting as a First Aider and supporting wider operational requirements as needed

The successful candidate will offer:

• Previous experience managing office services, workplace or facilities operations
• Supervisory or team leadership experience
• Excellent organisational and prioritisation skills
• Strong communication skills and the ability to build relationships at all levels
• A proactive, solutions-focused approach
• Strong client service and stakeholder management skills
• High levels of attention to detail
• The ability to work effectively under pressure and manage competing priorities
• A flexible approach and ability to adapt to changing business needs
• Good IT skills across a range of business systems and software
• A collaborative mindset and willingness to contribute ideas and improvements

The firm offers an outstanding benefits package including generous annual leave, hybrid working, private medical options, enhanced family policies, wellbeing benefits, pension arrangements, life assurance, subsidised backup care, training and development opportunities, and a range of additional lifestyle benefits.

This role would suit an experienced Office Services, Facilities, Workplace or Operations professional looking to join a successful organisation where service excellence, employee development and career progression are genuinely valued.

A leading independent law firm is seeking a Senior Knowledge Manager to lead the development of a modern, firm-wide knowledge management capability.

This is a great opportunity to join a highly regarded law firm at a pivotal stage in its knowledge management journey. Within the firm, there is some existing KM capability that is primarily aligned to the information services/library function, but considerable growth and expansion have resulted in a strategic need to bring more formality and structure to the way internal expertise is captured and managed, while underpinning the function with scalable technology solutions, including the leveraging of AI. Ultimately, this role will drive greater consistency, efficiency and innovation across legal teams.

There is considerable buy-in at senior leadership level, and the role works closely with senior stakeholders to identify needs, assess potential investment requirements, and put in place a clear roadmap.

The firm is looking for an experienced knowledge professional who offers strategic thinking combined with a hands-on approach to delivery. This role offers the chance to influence the direction of knowledge management, establish new frameworks and processes, and work alongside colleagues in technology, data and innovation to maximise the value of the firm's collective expertise.

The role can be based in Liverpool, Manchester or Leeds and offers a hybrid working policy with a high degree of flexibility.

The key responsibilities and objectives of this Senior Knowledge Manager role will include, but not be limited to:

• Leading the firm's knowledge management strategy and roadmap
• Developing a trusted knowledge and precedents framework
• Embedding knowledge sharing into legal workflows
• Supporting and developing Knowledge Lawyer resources
• Establishing governance and content management standards
• Working closely with technology, data and AI teams
• Driving adoption and measuring the impact of KM initiatives
• Championing best practice across the business

The successful candidate will need to offer a strong mix of the following experience and skills:

• Experience in a senior knowledge management, PSL or similar role
• A background within a law firm or professional services environment
• Experience building or developing KM functions and initiatives
• Strong knowledge of legal knowledge management and governance
• Familiarity with knowledge repositories, document management and search tools
• A deep understanding of the current KM landscape including opportunities to leverage technology/AI
• Excellent stakeholder management and influencing skills
• A strategic mindset combined with hands-on delivery capability