Researcher - Customer Experience Solutions

Research & Analysis - London, United Kingdom

Ref: 112Monday 21 June 2021


Researcher - Customer Experience Solutions

An opportunity for a Researcher with a very good understanding of the Customer Experience or CX solutions marketplace has become available within a global market intelligence and research firm that focuses on Information and Consumer Technology. For the successful candidate, this role presents an opportunity to assume a role that is likely to be fast-tracked to a Research Director level role within 18-24 months. It will be based out of the firms London offices.

The objectives and responsibilities in this role include, but are not limited to:

  • Picking up on pre-determined research agenda and working very closely with the Research Director for the first 12-18 months
  • Creating thought leadership pieces around the CX solutions marketplace with a particular focus on the business angle
  • Undertaking research into multiple areas of CX solutions including the propositions in the current marketplace, key trends, value propositions, incorporation with business strategy, got to market opportunities and the CX Solutions ecosystem
  • The role is divided in to 3 main areas of responsibility. Custom Research and consulting, fulfilling the scheduled research agenda and acting as an SME in conjunction with the sales function

To be suitable for this Customer Experience Research Analyst role, the following experience and skills are required:

  • A very good understanding of the CX / Customer Experience marketplace including key drivers, trends and players
  • Previous experience in a similar or related role, either in consulting/market intelligence or within a marketing function within a vendor environment
  • Strong qualitative and quantitative research and analysis skills 
  • Strong client facing, communication and networking skills
  • The ability to create and to present thought leadership pieces
  • Willing and able to address a steep learning curve and the ambition to assume a more strategic research role in roughly 18-24 months