Knowledge Solutions Analyst - London - Law

Knowledge Systems - London, United Kingdom

Ref: 359Thursday 14 July 2022

Knowledge Solutions Analyst - London - Law

Due to internal growth, a highly respected US law firm with a UK office in the City of London is seeking a Knowledge Solutions Analyst to join their team. Within the Knowledge Management function, this role is seen as a relatively junior position in which the successful candidate will likely be someone with some pre-existing experience, but the emphasis will be on learning and developing within the position. The principal objective is to work with team of knowledge experts, engineers and designers to deliver timely projects used to positively impact the firm’s global practice. In addition the role will also have the responsibility to collect and maintain content related to efficient delivery of legal services and precedent management within the firm.

The main responsibilities and objectives of the Knowledge Solutions Analyst include, but are not limited to:

  • Assist in managing the structure, design, security, and functionality of portals, libraries, and intranet
  • Create and maintain knowledge tools (portal pages, wikis, matter databases) and know-how repositories to ensure content is current and easily accessible
  • To provide support on KM applications and to occasionally work with technology vendors and coordinate with IT
  • The provision of training to end users and support onboarding efforts for new users
  • Tracking and reporting on end-user engagement and system usage
  • The collection of knowledge and documents within Knowledge Solutions products
  • Gather system requirements and create or review User Stories and acceptance criteria
  • Maintain system content: libraries (document collection, collation and uploading), content review and data entry
  • Assisting on KM projects in support of the overarching strategy 

Suitable candidates will need the following experience and skills to be suitable for this role:

  • A strong understanding of technology and the confidence to very quickly learn new systems and applications
  • At least a basic understanding of the role of Knowledge Management within a complex corporate organisation
  • Experience working with a variety of different and interrelated IT systems, ideally this would include SharePoint 
  • A background in Helpdesk function would be extremely relevant as well as an understanding of system documentation
  • Highly developed customer facing or stakeholder management skills
  • A demonstrable track record of adding value such as identifying bottlenecks or opportunities and taking the initiative to address these situations
  • An ability to learn quickly and apply learning to real-life tasks and situations - this role will offer considerable formal and informal training  
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