Knowledge Management Coordinator, management consulting - Dusseldorf, London or Paris

Knowledge Systems - London, United Kingdom

Ref: 201Tuesday 23 November 2021

Dusseldorf, London or Paris A global consultancy is looking for a Knowledge Management Coordinator to set-up and run a KM Help Desk function to directly support consultants access knowledge assets to meet business development needs.  The role requires a responsive, service-focused individual with a passion for finding, creating and delivering the most relevant content to meet business development needs.   The KM team’s focus is to facilitate the creation, sharing, and leveraging of knowledge assets across the firm. This full-time VP position reports to the Knowledge Management Lead.  

Main responsibilities include:

  • Use KM Tools to create content that showcases the firm’s qualifications
  • Respond to requests by identifying existing knowledge and relevant content, or by customizing materials, to support client selling and serving activities
  • Report on volume, satisfaction level, and key requestors for KM requests
  • Dispatch KM requests to KM team based on capacity and availability
  • Train new team members on how to respond to KM needs, and how to create KM qualifications
  • Gather and make available content that can be used in the pursuit and delivery of new business
  • Support the curation of material to ensure the “latest and greatest” is available, and cull from the system any stale documents
  • Help in the development of proposals in select situations

To be considered for this role you will need the following skills and experience:

  • Service focused and highly responsive
  • Able to multi-task and manage others to deliver work under timelines 
  • Interpersonal skills that enable the individual to foster connections with colleagues throughout the firm
  • Effective verbal communication skills, including the ability to articulate our knowledge management vision throughout the firm
  • Intellectual curiosity and love of learning that can contribute to process improvement
  • Strong writing skills, employing brevity and clarity 
  • Bachelor’s degree preferred (Business-related field preferred) 
  • Experience with Microsoft SharePoint
  • Proficiency with Excel and PowerPoint
  • At least two years work experience
  • Work experience/internships in professional services and/or knowledge management a plus
  • Good business sense and judgment