Take a look! A UK regional law firm requires a Head of Knowledge & Information Services to deliver a knowledge and information management strategy for the firm and ensure that all internal clients have access to the knowledge & information resources that meet business needs. You will also head up KM and Information Management projects ensuring they are within scope, deadline & budget. Deliver change management using communication, marketing, training, feedback, surveys, and presentations to drive and build engagement to obtain the required changes.
Responsibilities include:
- Keep the firm up to date on new resources and ensure any training needs are met.
- Meet with individual teams across the firm to obtain feedback on information & KM resources and act upon this.
- Undertake inductions for all new joiners and trainees who need to be aware and use the information/KM resources.
- induction and training for all new PSLs in their role as KM champions for each team.
- Ensure the lawyers get training on all the information/KM resources that they need to use to undertake their jobs.
- Identifying training opportunities to ensure better research skills across the firm.
- Manage the Information Assistant, who deals with ordering print resources, updates the catalogue and maintains the hardcopy resources.
- Ensure the Professional Support Lawyers (PSLs) across the firm are adhering to the KM policies and procedures.
- Join external groups & associations to continue to network and broaden your knowledge of information and KM initiatives and strategies.
- Keep up to date with legal information resources, including new services or functionality.
- Provide current awareness to the firm using Manzama.
- Liaise with all teams/individuals to ensure they are receiving the current awareness that they need.
- Maintain good working relationships with the Account Managers of information providers and publishers.
- Oversee the procurement of hard copy materials, including books, loose-leaf and journal subscriptions.
- Researching, trialling and negotiating contracts for new resources.
- Negotiating & renewing contracts for ongoing resources.
- Ensure all resources are being used to ensure the firm is getting the best use from each resource.
- Managing & helping to maintain the firm’s knowledge repository, the Knowledge Library.
- Producing monthly reports showing usage stats.
- Liaise with all Heads of Teams to formulate annual information resource budgets.
- Working closely with Marketing to assist in providing the lawyers and the Marketing team with relevant research to proactively undertake BD initiatives.
To be considered for this role you will need the following skills and experience:
- Degree or post graduate qualification in Information Management is preferable.
- Experience in KM activities by bringing together people, processes and technology.
- Have expertise in change and project management.
- Excellent practical knowledge and experience of legal technology, such as Lexis and Thomson Reuters services.
- Knowledge of business information resources.
- Ability to build strong working relationships with stakeholders across all levels of the business.
- Solid commercial awareness and experience of working in the legal or professional services sector.
- Good problem solving and analytical skills.
- Strong communication skills.