Knowledge Management (often abbreviated to KM) is the process of creating, sharing, using and managing the knowledge and expertise of an organisation. It refers to a multi-disciplinary approach to achieving organisational objectives by making the best use of explicit, implicit and tacit knowledge to encourage knowledge transfer and sharing through cross team and organization collaborations, utilization of software tools such as internal social media platforms, content management systems and wikis. Various people focused techniques are employed to encourage employees to communicate and share their knowledge, transferring it to other people and teams around the organisation that may need it at a particular point in time.
Many large companies, public institutions, and non-profit organisations have resources dedicated to internal KM efforts often as a part of their business strategy, information technology, or human resource management departments. Several consulting companies provide advice regarding KM to these organisations.
Currently firms in the legal and professional services sectors are investing heavily in technology to enable KM such as enterprise search, contract automation as well as content and collaboration tools such as MS SharePoint.
Knowledge Management efforts typically focus on organisational objectives such as improved performance, competitive advantage, innovation and the sharing of lessons learned. These efforts overlap with organisational learning and may be distinguished from that by a greater focus on the management of knowledge as a strategic asset and a focus on encouraging the sharing of knowledge. KM is an enabler of organisational learning.
Typical roles include:
· Chief Knowledge Officer
· Head of Knowledge Management
· Director of Knowledge Systems
· Knowledge Manager, life sciences
· Knowledge Analyst
· Contract Automation Manager
· Innovation Manager, legal knowledge systems